Privacy Policy

Welcome to Riva Bangladesh. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you use our website and services. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit or shop on our website, we may collect the following information:

• Full name
• Phone number
• Email address
• Billing and shipping address
• Payment information
• Order history
• Device and browser information
• IP address and location data
• Any information you provide through forms, messages, or customer support

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Improve our website and shopping experience
• Send order updates and notifications
• Prevent fraud and unauthorized activities
• Offer promotions, discounts, and marketing communications
• Maintain website security and performance

Payment Security

We use secure payment gateways and trusted payment providers to process transactions. Your payment information is protected through industry-standard security measures. We do not store your complete payment card information on our servers.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze traffic and user behavior
• Provide personalized content and advertisements

You can disable cookies through your browser settings, though some website features may not function properly.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share information with:

• Delivery and courier partners
• Payment service providers
• Marketing and analytics tools
• Legal authorities when required by law

Data Protection

We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your account or personal data
• Unsubscribe from promotional communications

To make any request, please contact us using the information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

Riva Bangladesh may update this Privacy Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.